Shipping policy

Shipping and Delivery

Delivery options, availability and prices for your address and order are shown at checkout. Please check the recipient's delivery address and contact details before placing your order.

Unsuccessful delivery and returned parcels

A hamper may be returned to us if delivery cannot be completed, including because an address is incorrect or incomplete, the recipient has moved or refuses delivery, a collection or redelivery notice is not acted on, access to the building is unavailable, or the courier cannot contact the recipient and cannot safely leave the parcel. Redirection while a parcel is in transit might not be possible.

If a hamper is returned, we will contact you to discuss the available options. A return or redelivery charge may apply if an incorrect address or another issue within your or the recipient's control caused the unsuccessful delivery. We will tell you any applicable charge before arranging redelivery. Options for a returned hamper may depend on the condition of its contents and your rights under applicable law.

Delivery problems

If your hamper arrives damaged, contains an incorrect item or has not arrived when expected, please contact us using the contact details on our website and include your order number. We will look into the issue and help resolve it. Nothing in this policy limits your rights under the Australian Consumer Law or any other applicable law.